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'Printer Support' The choice is yours ....
Post Warranty Support
Manufacturers typically provides a 1-year warranty on the printer you've purchased, which covers defects and malfunctions arising from normal use. And if you didn't take out an extended warranty when you purchased the printer, at the end of the year you're on your own. Which is where we come into play. Our 'Post Warranty Support' supports your printer for as long as you have it, even if you're using non-genuine printer cartridges. We don't disapprove of the use of non-genuine cartridges. In fact, that's where it started for us back in 1992; Recycling Printer Cartridges! And supplying High Quality, Fully Guaranteed, Non-Genuine Printer Cartridges and Consumables, is still a huge part of our business. When your printer comes out of manufacturers warrany contact us and let us provide your Post Warranty Support.
AdHoc Support
Our AdHoc Support procedure is charged at a FIXED RATE. We DO NOT charge an hourly rate as many other maintenance companies do, meaning right from the begining you'll know how much the engineer's time is going to cost. All work carried out is documented on the engineer's report, and a copy is left with you to enable you to build service history for the printer.
Routine Preventative Maintenance Support
Once on board, many of our clients opt for our Routine Preventative Maintenance Support. Carried out annually it prevents issues deloping and reduces the chance of downtime.
Annual Support
Other options are a choice of Annual Support Agreements, including our unique PrintProgram which includes all your printer cartridges along side a suitable support program.
Workshop Support
Our workshop facility means you can bring your printer to us for repair. Again this procedure is charged at a FIXED RATE for the engineers time which will be quoted to you when you contact us.
Technical Support
It doesn't matter whether or not we already support your printer, if you have an issue and you need help simply call our Support Team on 01246 266012 or email Support direct.
Booking a Repair
To book a repair simply call our Support Team on 01246 266012, or send an email to Support and one of the team will respond ASAP. If you want to bring your printer into our workshop, 'Bring it in'. It's as simple as that 😀 And if you would like to discuss your issue, give the team a call on 01246 266012, or email Support.
Guarantee
All of our Products and Services are fully guaranteed for 12 months. In the case of a printer or printer cartridge failing due to product or service supplied by ourselves, our engineer will conduct a FREE OF CHARGE priority visit to correct the failure.
Is your Printer and Printer Support suitable for your needs?
Have you struggled to find a company to provide your Post Warranty Support and carry out your AdHoc Repairs? or have you considered upgrading your printer(s)? Take a look around our website to see what Laser Friend has to offer. Our team is always happy to assist you by telephone on 01246 266012 or follow this link to contact us.
Laser Friend, Units 14 & 15 Station Lane Industrial Estate, Station Lane, Old Whittington, Chesterfield, Derbyshire, S41 9QX
Sales: 01246 266010 - Support: 01246 266012 - Free Phone: 0800 389 7051